13:30 - 17:00

Pre-conference Workshop:

"CRM taking new shape - A dedicated CSR per customer, available 24 hours a day”

Mr Jackal Ma, Managing Director, Edify Asia

Global competition, decreasing interest spread and increasing operating cost are some of the key issues surrounding today’s banking industry. To maintain the profit margin and lower cost, many organizations realize maintaining life-long and profitable relationship with loyal customer is extremely important. While increasing variety of delivery channels create opportunities for new products and relationship with customers, it also creates inconsistency in services and reduces the personal touch required for maintaining life-long customers. In this workshop, we’ll examine the new “vCSR” technology that would allow us to re-humanize the customer interactions through all the old and new delivery channels.

0900

Welcome and Introduction to The Future of Banking in China Conference 2001

Emmanuel Daniel, Founder, The Asian Banker.

Welcome Speech by the Chairman of the Shanghai Banking Association

Opening Keynote Address:

Mr Xu Feng, Vice-Chairman, People’s Bank of China, Shanghai Branch

Keynote Session:

“The Convergence of Banking, Insurance and Securities Worldwide”

Mr David J Beynon, President & CEO, John Hancock Life Assurance Co Ltd

“Winners and Losers in the Transformation of the Payments Industry today”

Mr Nicholas Odgen, Executive Chairman, Worldpay, United Kingdom.

1030

TEA BREAK

1115

Plenary 1: The Future of Payments in the Virtual (Internet) World

“Building a National Payments Infrastructure – Critical Success Factors from the Singapore Experience”

Mr Wee Tew Lim, Chief Executive Officer, Network for Electronic Transfers (NETS), Singapore

“Building a Global Debit Programme - the Maestro Experience”

Jonathan Gould, Senior Vice President, Business Development, Maestro International

Dialogue

1230

LUNCH

1430

Concurrent Briefings on Operational Issues in Retail Banking Today. (Delegates can choose the session they wish to attend)

Concurrent Briefing 1

“The business implications of less than 100% data availability”

Mr Tom Zack, Vice Pesident, Product Marketing, Asia Pacific, Hitachi Data Systems

Concurrent Briefing 2

“Building a Business Case for Implementing Electronic Statement Presentment”
Harry Chopra, Managing Director, Checkfree

1530

TEA BREAK

1615

Plenary 2: The Future of Competition in Banking in China Dialogue

“Key competitive trends in global financial services that banks in China have to be aware of in preparation for the WTO.”

Keith Irving, First Vice President, Head of Regional Banking Research, Merrill Lynch International.

Dialogue

This Dialogue Session will include Mr Irving and invited senior bankers in China.