[英文]IVR監(jiān)控工具幫助呼叫中心處理技術(shù)問題
IVR Monitoring Utility Helps Call Centers Address Technical Issues

2010/12/14

IVR systems are ubiquitous in the world of customer service but up until now those employing were relying primarily on customer response to address any technical issues within their platform. But now there is an alternative. Pronexuswhich is known for its robust line of IVR management tools has released a new utility designed to monitor and report any technical malfunctions that could be occurring on a customer service IVR platform. This will allow users to quickly identify and address problems and eliminate customer bottle necks.

IVRgaurd offers users an intuitive password protect web interface, a detail oriented log and a script builder that can be used to test specific aspects of the IVR or speech recognition software. The log will make note of each call-in attempt and will specify exactly where a disconnection takes place.

“As an IVR solution provider it is essential to our customers that we offer a fail-safe IVR solution,” said Denis Solodnikov, senior client application architect atVocantas, in the products press release. “The IVRguard solution is one more edge we give our customers over their competition with an IVR solution that is the most robust and complete offering on the market today.”

Considering that even a slight error on a high volume call center’s line translates into a huge number of lost calls, any utility that can help target and correct the error is welcome.

“IVRguard is based on our award-winning IVR software VBVoice,” said Pronexus CEO Gary Hannah in a statement. “We are pleased to offer our customers yet another innovative solution to help ensure their business continuity 24 hours a day, seven days a week. For our customers that provide mission-critical services, IVRguard now offers an extra measure of security to protect their customers and users.”

Chris DiMarco is a Web Editor for TMCnet. He holds a master’s degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page.

CTI論壇報道

[英文]處理ivr升級的建議 2010-11-24

[英文]Connect NZ選擇VBVoice重新開發(fā)IVR 2010-11-04

[英文]IVR開發(fā)提示：個性化你的系統(tǒng) 2010-11-03

[英文]多線程IVR開發(fā) 2010-10-29

熱點(diǎn)專題: 呼叫中心
分類信息: CTI文摘_與_企業(yè) CTI文摘_與_CTI平臺技術(shù) CTI文摘_與_IVR技術(shù) 呼叫中心_與_國外動態(tài)
黎川县| 岢岚县| 金门县| 连云港市| 离岛区| 巴南区| 商都县| 正安县| 兴城市| 涪陵区| 鸡东县| 同心县| 邻水| 上饶县| 龙游县| 岫岩| 成武县| 平南县| 永康市| 临高县| 虎林市| 天长市| 永嘉县| 剑川县| 临沂市| 汝州市| 高平市| 宿松县| 南川市| 紫阳县| 琼海市| 乌什县| 新沂市| 礼泉县| 彭泽县| 仁寿县| 库伦旗| 阜平县| 阳西县| 西安市| 临朐县|