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[英文]Verint人力資源優(yōu)化和客戶(hù)互動(dòng)分析位領(lǐng)先地位
New Analyst Research and Industry Honors Reinforce Verint's Leadership Position in Workforce Optimization and Customer Interaction Analytics

2011/02/15

• TSIA 2010 “Recognized Innovator” Award: Verint’s Customer Interaction Analytics solution earned top honors in the category of innovation in customer satisfaction. According to the Technology Services Industry Association, winners stood out as “l(fā)eading the way toward new service business models, offerings, and technologies that meet today's shifting technology landscape while boosting services revenue and operational efficiency.”



• Information Management “2010 Information Management Innovative Solution” Award: Verint’s analytics software was recognized, in conjunction with its implementation at customer VSP Vision Care, for bringing constructive change and quantifiable business value in managing information as an asset.



• ATA 2010 “Technovation” Award: Impact 360 Desktop and Process Analytics won for its ability to track, measure and analyze employee desktop activity and workflow, helping contact center and back-office operations departments improve efficiency and effectiveness, reduce costs and liability, and enhance service.



• Customer Interaction Solutions “2010 Speech Technology Excellence” Award: Impact 360 Speech Analytics™ was recognized as one of the best in the speech technology industry, reinforcing Verint’s commitment to delivering solutions that enhance the customer experience while also helping companies improve their bottom lines.



• Customer Interaction Solutions “2010 Product of the Year” Award: Impact 360 Workforce Optimization was selected by the publication’s editorial team for demonstrating product vision and leadership, in addition to its role in furthering the advancement of the call center and CRM industry.



• Prêmio Padrão de Qualidade em Contact Center “Product of the Year” Awards: Consumidor Moderno and IZO BRAZIL presented Verint with two honors—one in workforce management and another in call recording—during its Fifth Annual Product of the Year Awards.

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