2009中國最佳呼叫中心入圍、獲獎企業(yè)：飛翱（上海）商務咨詢有限公司
2009/10/15
飛翱（上海）商務咨詢有限公司
1. 公司介紹
成立于1997年的飛翱集團，是中國領先的外包聯絡中心服務供應商，客戶遍及多種行業(yè)及領域。從顧客服務到外撥營銷管理，從電郵處理到門戶網站內容管理，我們提供全方位整合型的解決方案。通過遍布于大中華地區(qū)各地的聯絡中心，飛翱集團能夠幫助客戶完美結合人，流程和技術，令客戶的投資得到最大的回報。
飛翱集團植根于大中華地區(qū)，對北亞市場及文化有深入的了解。憑借豐富的經驗，區(qū)域服務的執(zhí)行能力以及一系列創(chuàng)新服務，我們能夠為客戶度身定制專業(yè)靈活的解決方案并有效實施，能幫助客戶高效完成關鍵的BPO/CRM目標，提高顧客滿意度及留存率，實現顧客回報及收益率的最大化。
憑經驗，創(chuàng)新意，由心溝通，飛翱集團是您值得信賴的聯絡中心服務伙伴。
2.背景檔案
1. Company Profile
Founded in 1997, 800 TeleServices is Greater China’s leading outsourcing contact center service provider, supporting the entire customer dynamic. We deliver fully integrated solutions, from customer service support to telemarketing sales management; from Email handling to internet content management. Through our regional contact centers in Greater China, 800 TeleServices provides optimal people, processes, and technology to maximize our patrons’ returns on investments.
Anchored in Greater China with a strong understanding of North Asian markets and societies, our experience, regional capacity, and suite of innovative services give us the expertise and flexibility to design and implement customized solutions that help our clients perform critical BPO/CRM tasks as effectively and efficiently as possible, increasing customer satisfaction and retention, and maximizing customer returns and profitability.
Experience, innovation, and human touch make 800 TeleServices a trusted contact center services partner.
2. Fact Files