[英文]Pronexus IVR助Scripps報(bào)業(yè)集團(tuán)提高效率
Scripps Newspaper Group Increases Efficiency with the Help of Pronexus’ IVR Software

2011/01/05

Pronexus, the developer of the leading Interactive Voice Response (IVR) toolkit Pronexus VBVoice™, announced today that the E. W. Scripps Company, a media company operating 14 newspapers throughout the United States, will standardize on a VBVoice-based subscription system which handles complaints, vacations stops and restarts, delivery confirmations as well as payments.

Efficiency Important in the Newspaper Business

Scripp’s VBVoice implementation started in one Florida-based newspaper in 2002. “Our old system was inflexible and expensive,” describes Dr. Ed Lindoo, Senior Director of IT Infrastructure for Scripps. After a systems integrator built a new subscription system based on VBVoice, Scripps took over the maintenance and further development of it.

Scripps’s IVR’s usage rate is 57—59% while the old system operated at 32—35%. Recently, other Scripps newspapers have adopted Dr. Lindoo’s IVR thanks to its affordability and effectiveness. By the time the 18-month standardization project is over, the VBVoice-based system is estimated to be handling up to 10,000 calls a day for all the Scripps newspapers. VBVoice has been hugely successful for the sites that use it and Dr. Lindoo expects similar savings for the rest of the group: “The new IVR will save us upwards of $1.5 million per year”. “In a fiercely competitive market like the newspaper industry, VBVoice can help deliver superior customer service while keeping the costs down,” says Jordan Sommerville, Territory Sales Manager for Pronexus.

Technically-advanced Solution

Scripps’ VBVoice-powered touch-tone IVR covers three time zones and plays different greetings based on the local time, taking advantage of multithreading. Over the years, Dr. Lindoo has changed the system several times in response to changes in other systems and in Scripps’ IT infrastructure. “One of the things that I like about VBVoice is its flexibility. Making changes is fast and we get terrific support from Pronexus,” says Dr. Lindoo.

CTI論壇報(bào)道

[英文]如何確保最大化關(guān)鍵任務(wù)IVR系統(tǒng)正常運(yùn)行時(shí)間 2010-12-10

[英文]處理ivr升級(jí)的建議 2010-11-24

[英文]Connect NZ選擇VBVoice重新開發(fā)IVR 2010-11-04

[英文]IVR開發(fā)提示：個(gè)性化你的系統(tǒng) 2010-11-03

熱點(diǎn)專題: 呼叫中心
分類信息: 呼叫中心_與_國外動(dòng)態(tài) 呼叫中心_與_媒體呼叫中心_與_IVR技術(shù) 呼叫中心_與_系統(tǒng)建設(shè)技術(shù)
闽侯县| 珲春市| 宾川县| 花垣县| 黄陵县| 班戈县| 封开县| 永嘉县| 来凤县| 常德市| 资兴市| 望江县| 平泉县| 灯塔市| 桐柏县| 东辽县| 宜阳县| 扶余县| 海口市| 九龙城区| 北海市| 兰坪| 柏乡县| 囊谦县| 延庆县| 军事| 靖州| 扬州市| 绥中县| 伊宁县| 那坡县| 青海省| 聊城市| 富蕴县| 连云港市| 芜湖市| 罗源县| 平安县| 临湘市| 宣汉县| 安图县|