[英文]印度呼叫中心投資于基礎(chǔ)設(shè)施和最新技術(shù)
Indian Call Centers Invest on Infrastructure and Latest Technologies

2010/11/10

Bangalore, 1 November 2010 - After the Ohio government took back its services that it had outsourced to India and Obama's tax exemption for companies not outsourcing their services, Indian BPO and call center sector are striving to maintain their position in the call center industry by strengthening infrastructure and utilizing the latest technologies.

According to the survey conducted by IQPC, 65 percent of total investment in technologies in all centers is made in quality management software. Though legacy systems are still being used, there are constant upgrades and new technologies and services available such as cloud computing and Software as a Service (SaaS).

The research also showed that 72.2 percent of respondents mentioned that enhancing their customer experience is one of their top priorities and over 50 percent of respondents considered Telecommunication and Banking as the most important sectors in the area of captive call centers.

CTI論壇報道


相關(guān)閱讀:
“全球服務(wù)外包百強”企業(yè)東軟集團落戶南昌高新區(qū) 2010-11-10
杭州欲打造中國的“班加羅爾” 2010-11-10
第一線安萊獲“最佳外包呼叫中心市場競爭力獎” 2010-11-09
長三角最大呼叫中心落戶杭州 將解決3萬人就業(yè) 2010-11-09
杭州擬建1.2萬坐席呼叫中心 5年內(nèi)實現(xiàn)產(chǎn)值12億 2010-11-09

熱點專題:  呼叫中心    呼叫中心外包專欄
分類信息:  呼叫中心外包_與_呼叫中心  呼叫中心外包_與_國外動態(tài)  呼叫中心外包_與_政府  呼叫中心_與_國外動態(tài)

洪洞县| 磐石市| 莫力| 湖南省| 嘉峪关市| 万载县| 清新县| 佛山市| 疏附县| 苗栗县| 荆门市| 湟源县| 海林市| 南华县| 广平县| 兴城市| 冷水江市| 潞西市| 临桂县| 镇康县| 定兴县| 右玉县| 周宁县| 龙海市| 嵊泗县| 林西县| 枣强县| 金秀| 天峻县| 金阳县| 年辖：市辖区| 西昌市| 吉林市| 凤山县| 台州市| 岑巩县| 阿城市| 梧州市| 雷波县| 酒泉市| 泉州市|