[英文]印度的6個(gè)最佳BPO熱點(diǎn)
India's Top 6 BPO Hotspots

2010/12/30

　　CTI論壇(ctiforum)12月30日消息（記者楊佳林）：The business process outsourcing (BPO) industry in India refers to the outsourcing services which is catering mainly to Western operations of multinational corporations (MNCs). As of 2008, around 0.7 million people work in the outsourcing sector and the annual revenue generated by the industry is around $11 billion, which is around 1 percent of GDP.

Many analysts believe that the growth of India outsourcing sector is widely optimistic. Additionally countries like Philippines, China, Mexico and Vietnam are also expanding outsourcing operations and often provide cheaper services.

India is considered the BPO powerhouse of the world. Of the top ten BPO destinations in the world, there are as many as six Indian cities. A study conducted by Global Services has ranked the cities based on skills and scalability, savings, business environment, operational environment, business risk and quality of life in these cities. Cost still plays a significant factor in choosing a location, says the study.

Bengaluru

Bengaluru remains the top outsourcing hotspot for fourth successive year, with high talent and established service delivery capabilities.

Mumbai

Mumbai moved up to second place this year, with its huge labour pool with enhanced service delivery in high-value services. The financial capital of India has 60,000 employees in the BPO sector.

New Delhi

India's capital city, New Delhi (NCR), has slipped to third place from second last year. The National Capital Region, which comprises the three cities of Delhi, Noida and Gurgaon, offers a good eco-system for business analytics, finance and accounting, software development, product development, engineering services and contact centre services in English.

Chennai

Chennai has moved up one the ladder taking the 5th place. Chennai remains India's second-largest exporter of software, IT and related services. A competitive business environment, operating cost advantages, scalability, telecom connectivity, urban infrastructure, and skilled professionals make Chennai a BPO hotspot.

Hyderabad

Hyderabad moved up to sixth place owing to its mature service delivery capability and large pool of engineering and technical graduates. Hyderabad has established itself a leading destination for IT and IT-enabled services.

Pune

The city has established itself as a centre for engineering design services, finance and accounting services, legal services and good network of contact centres.
One of the fastest growing cities in India, it has a large number of schools and colleges

Booming India has led to skyrocketing real estate and infrastructure costs in Tier-1 cities. BPO industry has thrived all these years because of its ability to deliver services at a low cost. Increasing infrastructure costs, real estate costs, and salaries have raised BPO costs significantly and as a result Indian BPOs in Tier-1 cities are looking at Tier-2 and Tier-3 cities for operation.

With rising infrastructure costs in these cities, many BPO's are shifting operations to Tier II cities like Nashik, Sangli, Aurangabad (Maharashtra), Mangalore, Mysore, Hubli-Dharwad, Belgaum, Coimbatore, Madurai, Hosur, Nagpur, Kochi, Trivandrum, Chandigarh, Mohali, Panchkula, Ahmedabad, Bhubaneshwar, Jaipur, Vishakapatnam , Raipur and Lucknow.

CTI論壇報(bào)道

相關(guān)閱讀:

[英文]Gartner：印度仍為全球第一BPO目的地 2010-12-30

王德寶打造西部最大的呼叫中心“西部聲谷” 2010-12-29

“服務(wù)世界”宿遷新興產(chǎn)業(yè)發(fā)展前景很給力 2010-12-27

南通建四大商務(wù)中心將打造長(zhǎng)三角商務(wù)服務(wù)高地 2010-12-23

成都建70畝金融后臺(tái)中心力推金融外包業(yè) 2010-12-22

熱點(diǎn)專題:  呼叫中心     呼叫中心外包專欄    呼叫中心園區(qū)
分類信息:  呼叫中心外包_與_呼叫中心園區(qū)  呼叫中心外包_與_呼叫中心   呼叫中心外包_與_國(guó)外動(dòng)態(tài)  呼叫中心_與_國(guó)外動(dòng)態(tài)
相關(guān)頻道:  BPO

宁国市| 安泽县| 尼玛县| 揭西县| 巍山| 从化市| 河东区| 福安市| 六安市| 北海市| 万年县| 临朐县| 兴安县| 来凤县| 柘城县| 湛江市| 东乡族自治县| 嘉兴市| 内丘县| 九寨沟县| 齐齐哈尔市| 汶川县| 静安区| 石景山区| 武鸣县| 岱山县| 桃源县| 卢湾区| 合阳县| 中牟县| 岗巴县| 正蓝旗| 西乌珠穆沁旗| 西平县| 理塘县| 准格尔旗| 诸城市| 武邑县| 时尚| 都兰县| 敦煌市|