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烏干達特許三家外國公司設立呼叫中心

2011/09/29

　　近日，烏干達（Uganda）批準印度和肯尼亞公司Dhanush, Raps-Spanco和Techno Brain在該國試點(diǎn)呼叫中心運營(yíng)，這是外國公司首次獲此特權，也是烏干達三年來(lái)首次批準外國公司在該國設立呼叫中心。此外，烏干達信息技術(shù)主管部門(mén)透露，上述三家呼叫中心的試點(diǎn)方案7月即已通過(guò)，與其他多家申請公司相比，這三家企業(yè)可獲得政府支持，此外，它們尚需滿(mǎn)足相關(guān)法律要求。

英文原文：

Foreign firms to run first call centers in Uganda

BPO India | Sep 27th, 2011

Three years incubation centers permitted for Indian and Kenya firms in Uganda.

National Information Technology Authority (NITA-U) raised white flag for three incubation call centers in Uganda earlier this week. It is the Indian and Kenyan firms Dhanush, Raps-Spanco and Techno Brain respectively which has been given the privilege to run pilot call centers in the nation for the period of three years by the authorities. The authorities also detailed that the selection was made on behalf of the bidding held in the month of July. Out the many companies applied, these three could win the bid and also fulfills other legal requirements, the authorities added.

Government in Uganda has warmly welcomed the outsourcing service providers to be run in the country and has also decided to provide assistance to the firms. The government authorities will provide the call centers with subsidies and free land and building assistance for their office. There is also declaration that government will be providing internet bandwidth facilities.

National Information Technology Authority (NITA-U) also made it clear that at present there is huge shortage of infrastructural facilities and skilled work force in the nation. But along with the help of Government authorities in Uganda, NITA-U says it is expected to overcome the current constraints. NITA-U is also planning to train more professional and young graduates to become more efficient in delivering high quality services to the clients. As far as Business Process Outsourcing (BPO) jobs or call center jobs are concerned the fundamental skill needed is the proficiency in the language English.

The Indian and Kenyan firms are expected to provide employment form more than 500 experienced as well as inexperienced people in financial year. This will not only bring a relief to the unemployment issues in the nation but also can change the face of Uganda in the global competitive world. The nation has decided to tap each and every opportunities available in the Business Process outsourcing (BPO) sector to enhance the standard of living of the people.

The industry also foresees that for a long run competitive survival it should have to mature and develop more. The current strategy to host call centers run by India will help Uganda to explore more about the BPO industry and business scope in the industry.

The nations expects that collaboration between ICT and the government will bring drastic changes to the present scenario and the contribution by Indian firms, which has top class experience in call center and BPO related business will be added benefits.

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