首頁>>>行業(yè)應(yīng)用>>>電信　　　　　[相關(guān)廠商信息]

[英文]英國電信為印度呼叫中心聽不懂伯明翰伯明罕口音致歉
BT Apology over Indian Call Center's Failure to Understand Brummie Accent

2011/01/26

UK phone provider BT has apologized to Viv Tomkins, a Birmingham customer, after she claimed that the Indian call centre staff could not understand her accent.

"I couldn't believe the cheek of it. I know I've got a Brummie twang but I speak the Queen's English," the Daily Mail quoted Tomkins as saying.

Viv, 59, who was trying a sort out a BT vision bill, was put through to India four times, only to hang up "in despair" everytime.

"I was on the phone each time for ten minutes minimum - I think to people in Mumbai - and got so frustrated because I couldn't understand what some of the people were saying," she said.

"I had to ask their staff to repeat themselves over and over."

"I got so frustrated. I felt like throwing the phone out of the window," Tomkins added.

The final blow came when Charlene Conway, from BT's correspondence centre in Durham, sent a letter blaming HER accent for the problem.

BT has aplogized, and said, "The letter was not intended to cause offence. We have contacted the customer to clarify."

CTI論壇報道

相關(guān)閱讀:

服務(wù)外包的國際發(fā)展形勢簡析 2011-01-25

加拿大蒙克頓：發(fā)展呼叫中心重振經(jīng)濟(jì) 2011-01-25

鴻聯(lián)九五呼叫中心CCCS標(biāo)準(zhǔn)體系認(rèn)證項目啟動 2011-01-24

[英文]Convergys杰克遜維爾呼叫中心擴充至600人 2011-01-21

[英文]Teleperformance阿比林呼叫中心和德州公用拓展合作 2011-01-19

熱點專題: 呼叫中心呼叫中心外包專欄
分類信息: 呼叫中心外包_與_呼叫中心呼叫中心外包_與_電信呼叫中心_與_電信

漳浦县| 东宁县| 辽源市| 佛学| 珲春市| 宜州市| 山阳县| 武乡县| 台东市| 黑水县| 梁河县| 中阳县| 昂仁县| 太仆寺旗| 汤阴县| 佳木斯市| 略阳县| 南城县| 沙洋县| 临沂市| 金沙县| 宕昌县| 驻马店市| 鄂尔多斯市| 霸州市| 镇康县| 义马市| 习水县| 通州区| 金堂县| 玉山县| 石家庄市| 巴彦淖尔市| 潍坊市| 南靖县| 通城县| 黄浦区| 泰和县| 江达县| 南漳县| 富源县|